terms of service

The meanings of terms used in these Terms and Conditions shall be as set forth below, unless otherwise defined.

1. ① "This Service" refers to the online service through which customers can purchase various tickets for the facility through the ticket sales service "Sumida Aquarium Electronic Tickets" operated by our company.
2. ② “Member” refers to a customer who registers as a Sumida Aquarium electronic ticket member in the manner specified by our company and uses this service.
3. ③"Facility" refers to Sumida Aquarium (Address: 5th and 6th floors, Tokyo Skytree Town Solamachi, 1-1-2 Oshiage, Sumida-ku, Tokyo).
4. ④"Registration Information" refers to all information, including personal information such as name, date of birth, gender, address, and purchase history, that a Member provides to us when registering as a Member or purchasing tickets.
5. ⑤ "Sales page" refers to the facility's official website (Sumida Aquarium: https://www.sumida-aquarium.com/ ).
6. ⑥ “These Terms, etc.” refers to these Terms and Conditions and individual provisions.
7. ⑦ "Individual Provisions" means provisions, rules, etc. that apply to the Service other than these Terms and Conditions and that are posted by our company on the sales page or "Sumida Aquarium Electronic Ticket" or presented to members by other means.
8. ⑧ “Rights Holder” means JTB Corporation, the platform provider of this Service, and Good Fellows Co., Ltd., its service management company.

1. 1. These Terms, etc. shall apply to the Company and Members with respect to the use of the Service, and the Company and Members shall faithfully comply with these Terms, etc. In the event of any discrepancy between these Terms and any individual provisions, the individual provisions shall take precedence over these Terms, in that order.
2. 2. Our company may change these Terms and Conditions, etc. at its own discretion without the consent of the Member in the following cases. In such cases, the terms of use of the Service provided by our company shall be based on the changed Terms and Conditions, etc. In addition, when changing these Terms and Conditions, etc., we will notify you on the facility's sales page at least two weeks in advance that we are changing these Terms and Conditions, etc., the details of the changes, and the date when the changes will take effect, and the details of the changes will take effect from the date notified.
   ① When the change to these Terms and Conditions, etc. is in the general interest of members. ② When the change to these Terms and Conditions, etc. does not contradict the purpose of providing the Service and is reasonable in light of the necessity of the change, the appropriateness of the content after the change, the content of the change, and other circumstances related to the change.
3. 3. The Company shall not be liable for any disadvantage or damage suffered by a Member as a result of any changes to these Terms and Conditions, etc., based on the preceding paragraph.

1. 1. If a member uses this service, the member will be deemed to have agreed to these Terms and Conditions, etc.
2. 2. If a Member is a minor, an adult ward, a person under curatorship, or a person under assistance, he/she must use the Service with the consent of his/her respective legal representative, guardian, curator, or assistant (hereinafter referred to as "Legal Representative, etc.").
3. 3. If a member as set forth in the preceding paragraph falsely claims to have consent from a legal representative or other person when he/she does not have such consent, or falsely claims to be an adult when he/she is a minor, or if he/she uses fraud (including not telling the truth) to make others believe that he/she has the capacity to act, any legal acts performed by that member in relation to the Service cannot be revoked.
4. 4. If a member who was a minor at the time of agreeing to these Terms and Conditions, etc., uses the Service after reaching adulthood, or if a member with limited legal capacity uses the Service after regaining legal capacity, the member will be deemed to have ratified all legal acts related to the Service.

1. 1. When you specify your email address and password on the registration screen, provide your registration information, and complete your membership registration for Sumida Aquarium Electronic Ticket, an agreement containing these Terms and Conditions will be established between you and our company.
2. 2. Registration information is not deleted for a limited period of time. If you wish to delete your information, you must cancel your membership from your "My Page."
3. 3. If the Company determines that the applicant for membership registration has any of the following reasons, the Company may not approve the application for membership registration or may disable the registered member's account, and the Company shall not be obligated to disclose the reasons therefor.
   ① If false information is submitted when applying for membership registration. ② If the application is from a person who has previously violated these Terms and Conditions. ③ If the member is a member of an organized crime group, or has a connection to an organized crime group (including those who have been a member of such a group for the past five years), or is otherwise a member of an anti-social force. ④ If the Company otherwise determines that membership registration is inappropriate.

1. 1. When using the Service, Members shall not engage in any of the following acts (hereinafter collectively referred to as "Fraudulent Acts Related to These Terms and Conditions").
   ① Actions that infringe or may infringe the copyright, property rights, reputation, privacy, know-how or other rights of our company or a third party (including other customers, rights holders, facilities and facility employees, etc.; the same applies hereinafter). ② Actions other than those listed in the previous item that cause or may cause disadvantage or damage to our company or a third party. ③ Actions that are contrary to public order and morals or actions that may be contrary to public order and morals. ④ Actions that violate laws and regulations or actions related to criminal activities. ⑤ Actions related to political activities, religious activities, or sex-related businesses. ⑥ Actions for profit-making purposes or actions for the purpose of preparing for such purposes that are carried out through or in connection with this service without our written consent (including electromagnetic means). ⑦ Actions that involve the unauthorized use of the email address or password specified when registering as a member, or registration information, such as disclosing, lending, or transferring it to a third party. ⑧ Actions that place an excessive burden on the equipment related to this service, actions that disable this service, or other actions that interfere with the provision of this service or its operation, or actions that may be contrary to any of the above. ⑨ ⑩ Any act of using or providing harmful programs such as computer viruses through or in connection with the Service. ⑩ Any act of altering or tampering with the Service or other systems provided by our company, or any act of reverse engineering such as decompiling or disassembling, or any other act of analysis. ⑪ Any act that violates or may violate these Terms and Conditions. ⑫ Any act of directly or indirectly providing benefits to anti-social forces in connection with our services (including those other than the Service). ⑬ Any other act that our company deems inappropriate.
2. 2. If any fraudulent activity related to these Terms and Conditions is discovered in the use of this Service, we may, at our discretion, invalidate all purchased items and the member's account by that member, and we shall not be liable for any disadvantages or damages resulting therefrom.

1. 1. Members may not, in any way, reproduce, sell, publish, or use for any other purposes beyond the scope of personal use as defined in Article 30 of the Copyright Act, any intellectual property rights, ideas, know-how, etc. of any information or files provided through the Service without the consent of the rights holder and our company.
2. 2. Notwithstanding the provisions of the preceding paragraph, if any problem arises between a Member and a Rights Holder, the Member shall resolve the problem at his/her own responsibility and expense and shall not cause any inconvenience or damage to the Company.

1. 1. If any of the following events occur, the Company may, at its sole discretion, temporarily suspend or terminate all or part of the Service without prior notice to Members.
   ① When regular or emergency maintenance, inspection, or updates are performed on equipment or systems installed or managed by our company in connection with this service.
   ② When it is difficult to provide the Service due to force majeure such as fire, power outage, or natural disaster.
   ③ When the services of a telecommunications carrier are not provided.
   ④ In addition, if the Company determines that it is necessary to temporarily suspend or stop the Service for operational or technical reasons, or if the Company determines that it is difficult to provide the Service due to unforeseen circumstances.
2. 2. Even if the circumstances do not fall under any of the items in the preceding paragraph, the Company may discontinue all or part of the Service if it notifies the Member of its intention to discontinue all or part of the Service at least 20 days in advance.
3. 3. The Company shall not be liable for any disadvantage or damage suffered by a Member or a third party as a result of the temporary suspension, discontinuation, or termination of the provision of the Service under the preceding two paragraphs, except in cases where such disadvantage or damage is due to reasons attributable to the Company.

1. 1. If a third party links to the Service, the Company shall not be held responsible for the third party's website, nor shall the Company be held responsible for any content, advertisements, products, services, etc. included in or available on the third party's website.
2. 2. The Company shall not be liable for any damages arising from or in connection with the content, advertisements, products, services, etc. set forth in the preceding paragraph.

1. 1. The Company shall not be liable for any damages suffered by a Member or a third party arising from the provision, delay, change, interruption, suspension, or abolition of the Service, the leakage or loss of information provided, or other damages incurred in connection with the Service, except in cases where such damages are attributable to the Company.
2. 2. If a member causes damage to a third party through fraudulent conduct in connection with these Terms and Conditions, the member shall resolve the matter at his/her own responsibility and expense and shall not cause any damage to the Company.
3. 3. If a member causes damage to the Company through an act in violation of these Terms and Conditions, etc., or through fraudulent or illegal conduct, the Company may claim damages (including attorney's fees, personnel costs and lost profits required to resolve the dispute) from the member in question.

The management and handling of member information (including registration information) that the Company may learn in connection with the Member's use of the Service shall be in accordance with the "Privacy Policy" separately established by the Company ( https://www.orix-realestate.co.jp/privacy.html ), and Members agree that the Company will handle their information in accordance with this Privacy Policy.

1. 1. While the Company will make every effort to ensure the accuracy of the content of the Service, the Company makes no express or implied guarantee that the Service is free from factual or legal defects (including defects relating to safety, reliability, accuracy, completeness, validity, fitness for a particular purpose, security, etc., errors and bugs, infringement of rights, etc.).
2. 2. The Company shall not be liable for any delay, change, suspension or abolition of the provision of the Service, any error in ticket issuance or delivery, or any other damage suffered by a Member in connection with the Service, if such damage is not attributable to the Company. However, if the agreement between the Company and a Member regarding the Service constitutes a consumer contract as defined in the Consumer Contract Act, this disclaimer shall not apply to the extent that it conflicts with said Act.
3. 3. Even in the case set forth in the proviso to the preceding paragraph, the Company shall not be liable for any damage incurred by the Customer due to breach of contract or tort caused by the Company's negligence (excluding gross negligence), which damage arises from special circumstances (including cases where the Company or the Customer should have foreseen the occurrence of the damage).
4. 4. In the event that damages incurred by a member are due to reasons attributable to our company, our liability for compensation shall be limited to the purchase price of the relevant ticket. However, in the event that such liability is due to willful misconduct or gross negligence on the part of our company, such limit shall not apply.

Members may cancel their membership of this service by following the cancellation procedures set forth by our company.

The cooling-off period does not apply to tickets purchased through this service.

1. 1. In principle, any contact or notification by our company to a member will be made by sending an email to the email address that the member registered when registering as a member (hereinafter referred to as the "member email address").
2. 2. When the Company sends an email to a member's email address for the purpose of contacting or notifying the member, the email will be deemed to have reached the member at the time of sending, and the member will be deemed to have received the contact or notification from the Company.

Even if any provision or part of any provision of these Terms, etc. is determined to be invalid or unenforceable under the Consumer Contract Act or other laws and regulations, the rest of these Terms, etc. other than the provision determined to be invalid or unenforceable shall remain in full force and effect.

The official text of these Terms and Conditions shall be in Japanese.
Even if these Terms and Conditions are translated into English or other languages ​​for reference, only the original Japanese text shall be valid as a contract, and any translations of the terms and conditions in languages ​​other than Japanese shall have no effect whatsoever.

The establishment, validity, performance and interpretation of these Terms and Conditions shall be governed by the laws of Japan.

In the event of a dispute arising out of or relating to these Terms and Conditions, the Tokyo District Court shall be the court of first instance with exclusive jurisdiction.

Supplementary Provisions Article 1 (Effective Date)
These Terms and Conditions will come into effect on March 8, 2022.
Article 2 (Revision Date)
These Terms and Conditions will be revised from January 20, 2023.
These terms and conditions will be revised from August 1, 2023.

These terms and conditions apply to customers who purchase and use an annual passport (hereinafter referred to as "Annual Passport") for Sumida Aquarium (hereinafter referred to as "the Aquarium") operated by ORIX Real Estate Corporation (hereinafter referred to as "the Company"). Any matters not specified in these terms and conditions shall be governed by laws, regulations, or generally established customs.

Annual pass holders can enter the aquarium during opening hours. However, you will not be able to enter on days when the aquarium has designated blackout dates or days when the aquarium is closed.

1. 1. The validity period of the Annual Pass (hereinafter referred to as the "Validity Period") is one year, from the date of purchase until the day before the same date the following year. However, customers who purchase using Sumida Aquarium electronic tickets can use the pass for one year from the date of their first admission.
2. 2. Notwithstanding the preceding paragraph, if the last day of the validity period falls on a blackout date or a closed day designated by the Aquarium, the last business day immediately preceding that date will be the last day of the validity period.
3. 3. The validity period will not be changed or extended regardless of the reason (closure, changes or cancellations of exhibits, show programs, annual pass benefits, or any other matters related to the Aquarium, etc.), unless otherwise approved by the Aquarium.

The annual pass is only valid for use by the person who registered it. It cannot be used by anyone other than the person who registered it. If we are unable to identify you at the time of entry, you will be denied entry.

The price range for annual passes is determined by the age at the start date of the validity period. However, for annual passes purchased using Sumida Aquarium electronic tickets, the price will be set based on the age at the time of purchase. The change in school year will take place on April 1st. Please note that paid fees will not be refunded unless the change is due to reasons beyond our control.

1. 1. Once an Annual Pass has been purchased, cancellations, refunds, or changes to the registered person will not be accepted regardless of the reason (closure, changes or cancellations to exhibits, show programs, Annual Pass benefits, or any other matters related to the Aquarium, etc.). However, this does not apply if otherwise approved by the Aquarium.
2. 2. Annual Passports may not be used by anyone other than the passholder, lent to a third party other than the passholder, transferred, pawned, resold, or duplicated.
3. 3. If your Annual Passport is used fraudulently (such as by falsifying the face of the passport, using it by someone other than the passport holder, or applying fraudulently), or if you violate the Sumida Aquarium Terms of Use, you will be asked to return your Annual Passport regardless of the remaining validity period. In this case, no refunds will be given. You may also be unable to purchase future Annual Passports.

If the Aquarium determines otherwise, you may be asked to wait before entering, obtain a numbered ticket, or be denied re-entry. In addition, the admission times set by the Aquarium will also apply and will not take precedence over other regulations.

Please present your Annual Pass to the ticket gate staff when entering. If you do not present your Annual Pass, you will be required to pay the regular admission fee.
If you do not present it, you will not be able to receive the benefits of the annual passport.

If your Annual Passport is lost, stolen, or damaged, please contact the Aquarium's main telephone number (Sumida Aquarium: TEL 03-5619-1821) or the Annual Passport Issuance Counter.

Applications for renewal of your Annual Passport can be made one month prior to the expiration date. When you renew, you will be charged the Annual Passport fee (based on your age at the time of renewal). The maximum extension period per renewal is one year from the day after the expiration date (see note).

When you visit the Aquarium to have a card-type Annual Passport issued (including new issuance, renewal, reissue, and switching from a Sumida Aquarium electronic ticket Annual Passport to a card-type Annual Passport), you will be charged the Aquarium's designated issuance fee.

If there are any changes to the information you provided on your application, please notify the Aquarium's Annual Passport Counter immediately.
If you have purchased an annual pass using Sumida Aquarium's electronic ticket system, please make any changes promptly on your My Page within Sumida Aquarium's electronic ticket system.

Our company will use the personal information of customers obtained when using an Annual Passport for the purposes of issuing, managing, and emailing the Annual Passport, sending various information, and for the purposes described in our privacy policy ( https://www.orix-realestate.co.jp/privacy.html ). In addition, matters related to the handling of other personal information will be in accordance with our privacy policy.

If the Company deems it necessary, the Company may change these Terms and Conditions and all other matters related to Annual Passports (hereinafter referred to as "Matters Related to Annual Passports") by notifying customers at least two weeks prior to the change that the changes will be made, as well as the details of the changes and the date when the changes will take effect (hereinafter referred to as "Effective Date, etc.") (hereinafter referred to as "This Announcement"). This Announcement will be made by posting the Effective Date, etc. on the Aquarium's official website (link: Sumida Aquarium: https://www.sumida-aquarium.com/ ).

Supplementary Provisions Article 1 (Effective Date)
These terms and conditions will come into effect on March 8, 2022.
Article 2 (Revision Date)
These Terms and Conditions will be revised from January 20, 2023.
These terms and conditions will be revised from August 1, 2023.
These Terms and Conditions will be revised from October 1, 2024.
These Terms and Conditions will be revised from July 1, 2025.